Privacy Policy
Last updated: August 2026
Carzuri Limited (“Carzuri,” “we,” “us,” or “our”) operates the Carzuri.co.ke website and platform (the “Platform”). This Privacy Policy explains how we collect, use, store, and protect personal information when you use our Platform as a buyer, dealer, or visitor, in accordance with Kenya’s Data Protection Act, 2019.
1. Information We Collect
We collect information you provide directly to us, including:
- Account information — name, email address, phone number, and password when you register as a buyer or dealer.
- Dealer business information — business name, registration details, physical location, and description, when you register as a dealer.
- Transaction-related information — inquiries you submit, finance applications, vehicle valuations you request, and reviews you leave.
- Communications — messages you send us through contact forms, inquiry forms, or our AI chat assistant.
We also automatically collect limited technical information, such as browser type and general usage patterns, to help us maintain and improve the Platform.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your buyer or dealer account
- Connect buyers with dealers for vehicle inquiries and purchases
- Process finance applications and vehicle valuation requests
- Send account-related notifications, such as approval status or updates to your inquiries
- Verify buyer eligibility for submitting vehicle reviews
- Improve and maintain the security of the Platform
3. How We Share Your Information
We do not sell your personal information. We share information only in the following circumstances:
- With dealers, when you submit an inquiry about one of their vehicles, so they can respond to you directly
- With service providers who help us operate the Platform, such as email delivery and payment processing services, bound by confidentiality obligations
- When required by law, regulation, or a valid legal request
4. Data Retention
We retain personal information for as long as your account remains active, or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time by contacting us.
5. Your Rights
Under the Data Protection Act, 2019, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal and legitimate business requirements
- Object to certain uses of your information
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at info@carzuri.co.ke.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Cookies and Similar Technologies
We may use cookies and similar technologies to keep you logged in, remember your preferences, and understand how the Platform is used. You can control cookies through your browser settings, though disabling them may affect some Platform features.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised “Last updated” date. Continued use of the Platform after changes are posted constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at info@carzuri.co.ke or 0710 549 093.